Powering Australia's most successful independent retailers.
POLICIES
Shipping & Returns
Delivery Charges
Metro/CBD
Minimum order $1000 (ex GST) Freight free into Metro/CBD.
Regional Freight
Same charges to capital cities and delivered to Metro based on-forwarders or on-forwarding will be charged at cost.
Estimated Delivery Times
If you have received your order and the following occurs:
-
Broken items
-
Short supplied
-
Received wrong item
Please contact us via email at admin@goldstarimports.com.au within 14 days of receiving your order along with the following:
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Customer code and invoice number
-
Photos of all broken / damaged items
-
A brief description of the fault or issue
If the credit request is approved, we will issue credit to your account or Credit Card.
NOTE: Requests for credits will NOT be accepted after 14 days from invoice date.
Damaged or Incorrect Stock
If you have received your order and the following occurs:
-
Broken items
-
Short supplied
-
Received wrong item
Please contact us via email at admin@goldstarimports.com.au within 14 days of receiving your order along with the following:
-
Customer code and invoice number
-
Photos of all broken / damaged items
-
A brief description of the fault or issue
If the credit request is approved, we will issue credit to your account or Credit Card.
NOTE: Requests for credits will NOT be accepted after 14 days from invoice date.