Powering Australia's most successful independent retailers.
POLICIES
Shipping & Returns
Shipping & Handling
WA
Minimum order $300 (ex GST) Freight free (North to Alkimos - South to Dawesville East to Midland & Byford)
Pick up
Minimum order $150 (ex GST) can be collected from our warehouse in Wangara, however a handling fee of $10 will be applicable.
Country
Minimum order $300 (ex GST) Freight at cost through CTI or free to on -forwarder (metro based)
SA-VIC-NSW-QLD
$3,000 (ex GST) Freight free into Metro. Orders less than $3,000 will incur a 10% freight charge on invoice value (capped at $250)
Country
Same charges to capital cities and delivered to Metro based on-forwarders or on-forwarding will be charged at cost
NT - TAS
Price on application
Estimated Delivery Times
If you have received your order and the following occurs:
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Broken items
-
Short supplied
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Received wrong item
Please contact us via email at admin@goldstarimports.com.au within 14 days of receiving your order along with the following:
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Customer code and invoice number
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Photos of all broken / damaged items
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A brief description of the fault or issue
If the credit request is approved, we will issue credit to your account or Credit Card.
NOTE: Requests for credits will NOT be accepted after 14 days from invoice date.
Damaged or Incorrect Stock
If you have received your order and the following occurs:
-
Broken items
-
Short supplied
-
Received wrong item
Please contact us via email at admin@goldstarimports.com.au within 14 days of receiving your order along with the following:
-
Customer code and invoice number
-
Photos of all broken / damaged items
-
A brief description of the fault or issue
If the credit request is approved, we will issue credit to your account or Credit Card.
NOTE: Requests for credits will NOT be accepted after 14 days from invoice date.